到岗时间:不限
性别要求:不限性别
KeyResponsibilities:·FacilitatecompletionofdocumentationprocesssuchasBooking,VerifyCopyandMani-festSubmission,etcperSOPdefinedandguidelinesestablished.·Abletoresolverequestsviaemailinamannerthatdelightscustomerswithintimeline.·Assistcustomerswiththeirsissueskeepingclosecommunicationwithourco-workerslocallytoensurepromptexceptionhandling.·Findopportunityofprocessimprovementandprovidecorrespondedsolutionwithinscope.·Sharegoodpracticewithteammatetoimprovetogether.·Delivercustomerexperienceasoutline.·Participantinteamengagementactivities.FunctionalKnowledge:·1-2yearsofworkingexperienceincustomerservicefiled.·BasicknowledgeaboutMSofficeproducts.·Englishrequiredinreadingandwriting.PositionSpecifications:·Goodcustomerservicemindset.·Effectivecommunicationskillsbothwrittenandverbal.·GoodLearningcapability.·Timemanagementskill:abilitytohandlemulti-taskandmanagechallengingdeadlines.·Strongsenseofownershipandresponsibility.·Basicanalyticalandproblem-solvingskills.·Abilitytoworkunderpressure.·Goodteamwork.·Openmindforwork-shiftarrangements(includingmorning,afternoonorweek-endshifts).
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