到岗时间:不限
性别要求:不限性别
岗位职责:1.联系客户,为客户提供应收问题和支付服务。2.在财务相关流程中提升客户体验推动客户结果。3.每周跟进,确保没有拖欠应收账款的天数;根据SLA为客户制定OS、ONA目标并完成任务,并且定期监测信贷客户。4.及时反应客户拖欠款项问题。5.针对客户对发票的质疑进行解答。6.根据马士基航运公司的政策,制作客户报表及维护收款时间表。7.协助应收账款经理定期审核客户账户。8.对新需求业务部署提供支持,提供必要的改进建议。? BethefirstpointofcontactforcustomerstocollectondueandoverdueMaerskinvoices;Providescustomerserviceregardingcollectionissuesandshortpayments.? ResponsibletodriveCustomeroutcomesthroughpositivecustomerexperienceinfinance-relatedprocesses? Ensureasaminimumweeklyfollow-upofout-standings,ensuringnoARover-duesdays;MeettheDSO,OD30/90,OS,ONAtargetforthecustomersandcompletethetasksinaccordancewiththeSLA.Regularmonitoringforcreditcustomerstokeeptheiroutstandingwithincreditlimit.? Notifyseniormanagementoncustomerdelinquency.? Interactwithcustomersandraisedisputesforcustomerqueriesonincorrectinvoice.? SetupcustomerstatementsandmaintainadunningscheduleinlinewithMaerskLinepolicies.? RegularreviewofcustomeraccountswithARmanager.? Respondtoemailwithin24hrsorasneededdependingonthecriticalityoftheissueraisedbythecustomer.? DriverootcauseidentificationandfixingthroughIQ? SupportdeploymentofanynewrequirementsorsuggestimprovementswhereneededtoimproveARperformance
职能类别:财务助理/财务文员
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